Return policy

1. Return and exchange of goods.

 

1.1. Return of goods is implemented in accordance with the Resolution of the Minister of Economy of the Republic of Lithuania No. 217, dated June 29th , 2001 "On the approval of the rules for the return and exchange of items".

 

1.2. The buyer must return the goods by registered mail. The registered shipment number must be provided to the Seller no later than within 24 hours after dispatch.

 

1.3 In case of return or exchange of non-defective goods, the buyer shall cover all return expenses.

 

1.4. In order to return the goods, the Buyer may do so within 7 (seven) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail, with photos or videos of the item and / or parcel describing the problem.

 

1.5. The returned goods must be in their original packaging, undamaged, unused, their presentation and features retained (undamaged labels, protective film, etc.), include all belonging accessories. When returning the goods, it is required to submit a paper (printed) document of its purchase (order, copy of the order).

 

1.6. Upon returning the wrong product received, the Seller undertakes to replace such product with the required product. If the required goods are not available, the Buyer will be refunded all money (for the goods, and the actual shipping costs incurred).

 

1.7. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or return the money to the Buyer.

 

1.8. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set forth in these Rules.

 

1.9. If the Buyer has paid for the item with a gift voucher, the coupon and other additional amount paid (if it has been paid) will be returned.

 

1.10. If the Buyer returns the product purchased at a discount, the amount paid for the product with a valid discount is refunded.

 

1.11. Money for unused or expired gift vouchers is non-refundable.

 

2. Final provisions.

 

2.1. These Rules of Return of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

 

2.2. The law of the Republic of Lithuania applies to these rules. All disputes arising out of the application of these rules shall be settled by negotiation. If no agreement is reached, disagreements are resolved in accordance with the laws of the Republic of Lithuania.